FAQs

What Size Would Fit My Pet?

Please refer to the size chart provided on the product details page for product specific sizing.
Or, please refer to our Size Guide

For further queries, please email: bark@banksandcove.com

What is the Banks + Cove's Return Policy?

We hope that you and your pup love your order! However, if you aren’t satisfied, we’d love to help.
We accept returns of unused items in original packaging within 14 days of purchase for refund or exchange.
Please refer to our Return and Refund Policy
To start a return and to request an official Return Authorization Number, you can contact us: bark@banksandcove.com

How Much Does Shipping Cost?

Enjoy free shipping on orders over $75 in U.S.A.  Orders under $75 in U.S.A. have a standard shipping rate. Need it sooner? We also offer Priority Mail and Priority Mail Express.
Local pickup is a free service offered by Banks & Cove for your convenience. Once your order is ready, you’ll receive an email with pickup details. Please see our Shipping Policy for more information.

Where Do You Ship?

We currently only ship to locations in the U.S.A.

How Can I Contact You?

We're here to help! You can reach out through the following channel:
Email: bark@banksandcove.com
For Non-urgent inquiries, you can use our Contact Form on the website. We strive to respond to all inquiries within 24 hours.

How Can I be Sure That Your Site Is Secure?

Our site uses SSL encryption to ensure that your personal information is secure. Look for the padlock icon in your browser's address bar.